FAQ'S
 

THE CANDLE RANCH & DECOR'

Our candles are handpourned individually, we use a special design natural wax, we design each candle with a designed fragrance that make no similarites to others. Each lead free wick is handset, and our labels are designed from original art by my best friend and renoun artist Denise Rich. You will not find a more unique, very fragrant, perfect burning candle anywhere.

Most of our stock contractors allowed us to create the fragrances, and some even chose their own fragrances for us to design. The celebrity friends of ours allowed us to create the fragrance after them, such as Todd Fritsch, he is a working cowboy and leather fit him well and as for Kenny Chesney he has always been an Island Boy since back in the early 90's and his favorite pie is Key Lime Pie so his fragrance was a given. Homer Joy and his wonderful wife, designed their fragrance to bring back the bakersfield sound!

I admire the Stock Contractors and their abilities to bring such an awesome superstar in the bulls they bring to events. These bulls have so much character and provide so much family excitement during a performace. I have a commitment to those that have allowed me to use their bulls names, and their celebrities names on their behalf as well as The Candle Ranch to donate to help raise funds for injured bull riders and those in the industry of bull riding. We have also promised that we would promote their own private charities as well, and we donate to them as well. I pray that we can reach goals higher than expected for such a great cause, and to promote the awesome sport of the bull riding industry while helping others.

The candle will smoke until the wax coating on the wick burns off, and then as long as you keep the wick trimmed to 1/4 at all times, our candles are guaranteed not to smoke. If you have a candle that smokes that has been trimmed 1/4 at all times, no wick particals in wax, we guarantee a refund.

You can purchase our candles online only at this time, we are currently working with several corporations that are interested in carring our products, we will keep you posted, and as soon as our candles are available in stores, we will place it on our site and in our brochures.

You may contact us at 1-866-268-8244 and place your order, we have our own terminal and can process your order at that time.

We do not have a catalog at this time, however we hope to create one as a Anniversary of Retail in March 2009. We do have brochures, however online site will keep you updated, since our brochures change seasonally.

We do sell wholesale however we are very exclusive to our retailers and will not provide candles to those that have existance within 100 miles of each other. Please fill out our form or request a form under WHOLESALE on the front page of our site and we will send you information on becoming a retailer.

Yes we do, we have several private labeling contracts and we design the labels exclusively for our clients.

SAFETY TIPS

GUIDELINES TO BURNING A SAFE CANDLE

Never leave a burning candle unattended!

Keep burning candles away from children and pets.

Do not place near flammable objects such as curtains, walls, etc.

Place on a protected, heat resistant, level surface.

Keep candle free of wick trimmings, matches, or other foreign matter that could be a fire hazard.

Avoid burning in drafts.

Avoid walking with lit candles.

Keep wick trimmed to 1/4 inch at all times to avoid carbon build up on the wick (mushrooming), dark smoking, and soot in the air and on walls or furniture.

Allow candle to cool before trimming wick or relighting.

GUIDELINES TO BURNING A SAFE CONTAINER & JAR CANDLE

To avoid glass containers shattering:

Do not burn a candle in a container that is chipped or cracked.

Do not allow candle to burn completely down to the bottom of container, stop about 1/2 inch short.

Do not allow flame to touch sides of container.

Containers may become very hot, handle with care!

Allow candle to cool before replacing lid on jar.

Container candles; votive containers should be set in a wire holder or on a trivet to protect surfaces from heat.

Hot candle jars can damage furniture.

All candles, especially highly scented ones, will produce some smoke and soot, but proper burning keeping wick trimmed and avoiding drafts, etc.) will help eliminate this problem.

Burn candles 1 hour for each inch of it's diameter,This allows the flame time to melt the wax to the outer edge.

Burning less time will cause the candle to core burn down the middle shorten burn time.

Example: A 3" wide candle should be burned for 3 hours at a time.

Use toenail clippers to trim wicks in jars in which scissors won't fit.

Candles will fade if left in direct sunlight or spotlights for extended periods of time.

Before a party, light and extinguish candles.

They will light more quickly and easily later.

Candles (generally tapers or pillars) refrigerated before using will burn more slowly and evenly.

Wrap in foil or plastic before refrigeration to prevent wicks from absorbing moisture.

To extinguish a candle, use a candle snuffer, or hold fingers in front of the flame and blow.

This will prevent hot wax from splattering on furniture.

PROBLEM SOLVING

If a wick becomes too short to light, carve away enough wax to expose the fresh wick, then trim 1/4 inch off the top of the candle and burn the candle to reform it's appearance.

Crooked burning, If wick moves off center, use a butter knife to gently push it back to center.

If there is a draft, rotating the candle can help.

If soot builds up inside container, clean with a paper towel, lighter fluid or Windex. Wipe over the cleaned area with water dampened paper towel afterward.

Allow the container to dry thoroughly before relighting. Baby wipes work as well!

Clean soiled or scratched candles with old nylons or use a touch of salad oil on a soft cloth.

Remove wax from holders by running very hot water over them.

To remove wax from washable fabrics, scrape off excess wax and run boiling water through the material.

IMPORTANT INFORMATION FOR OUR CUSTOMERS

RETURN PERSONAL/BUSINESS CHECKS

There will be a additional charge for returned checks, a Non Sufficient Funds Fee of $35.00 will be charges. Future orders after a return check is received, you will be asked to pay cash, cashiers check, money order only.

SHIPPING ISSUES

Customer agrees that it will not hold The Candle Ranch, Roughstock Candles accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Shipments or delivery dates are estimates, and in no case shall The Candle Ranch, Roughstock Candles be liable for any consequential or special damages arising from any delay in delivery. Most of our products ship within 2 Weeks however during a busy moments it could be much longer due to the placement of your order. Our candles are poured when we receive your order, that is how we can guarantee our product. Shelf life candles tend to fade as well as lose fragrance, our candles are fresh and our candles that you find at local retail stores are restocked regular for freshness.

TEXAS SALES TAX

The Candle Ranch, Roughstock Candles are required by law to collect all applicable sales taxes for the State of Texas

WEBSITE PRICING

The prices that are on our site are updated daily and we make our best efforts to keep our site LIVE for our customers. The prices may increase or decrease depending on the cost of productions increases or decreases.

APPLICABLE LAW FOR TEXAS

By visiting The Candle Ranch, Roughstock Candles, you the customer agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and The Candle Ranch, Roughstock Candles or its affiliates.

BUSINESS ADDRESS

The Candle Ranch, Roughstock Candles

2668 Hwy 36 South #330

Brenham, Texas 77833

1-866-268-8244

www.thecandleranch.com

Please contact us for our physical address

FOR MORE INFORMATION PLEASE CHECK OUT OUR TERMS AND CONDITIONS UNDER ABOUT US.